NOS PARTENAIRES

Centre d'appel Maroc et son partenaire SalesRep.com déploient un éco système technique qui optimise la communication avec le client par chat.
Cette solution regroupe les fonctionnalités majeures suivantes :

SalesRep.com vous fournie son application hébergée clic-to-chat conçue pour accroître vos ventes et répondre aux exigences de vos clients par un support en ligne 24/7/365
 

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Votre site est fonctionnel 24/7 dorénavant votre service clientèle également

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Outil qui établi, entretient mais surtout optimise toute relation entreprise/clients.

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Traçage des visiteurs, rapports et statistiques à vue .

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Des solutions humaines et techniques pour optimiser votre développement commercial en satisfaisant au mieux vos clients


 

Push Forcé vous donnant ainsi le contrôle du navigateur du visiteur.
Support pour multiples requêtes
Support pour un nombre illimitées de représentants et de Départements
Notification d'écriture
Sauvegarde des Chats automatique
SSL Chats Sécurité
Concerned about your chat. We offer both SSL and regular protocols.
Aperçu des dernières sessions de Chat
Representatives can review any past chat session with each individual visitor. This is useful when a chat is transferred and/or a new Representative wants to see the customer history.
Signature d'email
Now Representatives can embed the SalesRep button on all of their outgoing e-mails so that customers can easily request support directly from their email inbox.
Système de messagerie instantanée
Pull Site Visiteurs
Representatives can Invite each and every site visitor to chat to proactively provide sales and customer support. You also can push a page to a visitor without being in a chat session with them. We also have the ability to force a customer into a chat session.
Parcours des Visiteurs
Track site visitors in real-time. Know who is on your site, where they are, what they are doing, and how long they stay. You can even track pages by Representative or Department.
Invitation au Chat
Prompt visitors to chat by sending an invitation. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they are actually viewing.
Lien URL automatique
During a chat session, SalesRep will automatically convert any typed URL or e-mail address to a link.
Transfert des chats aux autres départements / opérateurs
Capture la Data des Visiteur
Each visitor's history -- IP address, host, browser, operating system, and detailed information regarding past requests and chat sessions -- is available in real-time to each Representative in their chat dashboard.
Historique du navigateur
Representatives can easily review pages visited by the visitor up to his current location on the site.
Icônes Personnalisées
Set different status icons for each of your Representatives or Departments, allowing visitors to instantly know the online status of each.
Pousser les pages ou des fichiers
Representatives can send visitors in real-time files or site pages directly through their chat window.
Réponses Préétablies
Add any number of automated replies, commands, push images, messages, and URLs. Representatives can then send canned responses to visitors by simply making a selection from a list box in the dashboard.
Sons des Alertes et des alertes
SalesRep plays sound alerts to notify Representatives when a request is placed, when a user replies during a chat session, and when a new visitor is detected on the site.
Tableau de Bord en directe
Managers and Representatives can check incoming requests and monitor chat sessions in real-time.
Balançage de demande
Set maximum chat sessions per Representative. SalesRep then automatically balances chats to evenly distribute them among Representatives per department.
Mise en attente des Requêtes automatique
If a chat request is not taken by a Representative after a set time period (for example, she's not at her desk), the request will be immediately queued and assigned to another Representative.
Envoi du Transcript du Chat par email
Visitors can receive an email copy of their chat transcript with a simple click.
Impression du Transcript du Chat
Visitors can print a copy of their chat transcripts with a simple click.
Laisser un Message
If visitors can't reach a Representative (for example, your whole staff is busy or off-line), SalesRep will prompt the visitor to leave a message.
Evaluer des sessions Chat
Your visitors can rate the chat session at any time during the chat, allowing your Representative to see the rating in real-time. Management can tabulate individual representative ratings per session, per day, per week, and more.
Rapport significatifs
Graphic charts and reports allow management to see the number of requests per day, requests per Representative, requests per Department, overall performance, and more.
Rapport des sessions actives
Get a quick view of sessions taking place with a simple click on the start screen.
Code Générateur des Icônes
Generate code for displaying support buttons that connect the visitors directly to your departments or representatives. Code can be embedded into e-mail, contact forms, and more.

www.call-center-maroc.com www.iriscontact.com www.callcentermaroc.com  • www.CENTREAPPELMAROC.COM   www.CENTREDAPPELLE.EU  • www.CENTREDAPPELMAROC.COM  • www.EMISSIONDAPPEL.EU    • www.IRIS-CONTACT.COM  • www.IRIS-CONTACTS.COM